Customer Engagement
Toll Free Services
National 1800 numbers with intelligent routing and full call analytics.
Overview
A toll-free number is often the most visible thing a customer remembers about a brand. We provision the number, design the routing — time of day, geography, skill, failover — and give you the analytics to see how many callers actually got through.
What you get
- National 1800 number provisioning
- Time-of-day and geography-based routing
- Failover destinations so calls never drop
- Call analytics and missed-call reporting
Typically bought by
Consumer brands, service businesses and national sales teams.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
Hosted IVR Multi-level, multi-language IVR hosted in the cloud with skill-based routing. SMS Solutions Bulk transactional and promotional SMS with DLT compliance and APIs. Call Registered Services (CRS) Missed-call based lead capture with automatic callback. Hosted Outbound Dialer Predictive, progressive and preview dialling with campaign management. Voice Broadcasting & Blast Dialout Pre-recorded IVR blasts for announcements, information and feedback. Number Masking & Smart Connect DID-based masking that connects two parties without exposing either number.
Get started
Ready to talk about Toll Free Services?
Send us the requirement and we will come back with a costed, deliverable proposal.