Customer Engagement
Hosted Outbound Dialer
Predictive, progressive and preview dialling with campaign management.
Overview
Outbound dialling that keeps agents talking rather than dialling — predictive, progressive and preview modes, campaign and list management, agent scripting and disposition capture.
What you get
- Predictive, progressive and preview modes
- Campaign and calling-list management
- Agent scripting and call disposition
- Productivity and connect-rate reporting
Typically bought by
Collections, renewals, tele-sales and survey operations.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
Toll Free Services National 1800 numbers with intelligent routing and full call analytics. Hosted IVR Multi-level, multi-language IVR hosted in the cloud with skill-based routing. SMS Solutions Bulk transactional and promotional SMS with DLT compliance and APIs. Call Registered Services (CRS) Missed-call based lead capture with automatic callback. Voice Broadcasting & Blast Dialout Pre-recorded IVR blasts for announcements, information and feedback. Number Masking & Smart Connect DID-based masking that connects two parties without exposing either number.
Get started
Ready to talk about Hosted Outbound Dialer?
Send us the requirement and we will come back with a costed, deliverable proposal.