Customer Engagement
Call Registered Services (CRS)
Missed-call based lead capture with automatic callback.
Overview
A customer gives a missed call to a published number; the system captures it, verifies the number, and triggers an automatic callback or SMS. It is the lowest-friction lead capture mechanism available in the Indian market.
What you get
- Missed call to callback automation
- Missed call to SMS and missed call to IVR flows
- Number verification for lead quality
- Campaign-level reporting
Typically bought by
Mass-market campaigns, BFSI lead generation and voting or feedback drives.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
Toll Free Services National 1800 numbers with intelligent routing and full call analytics. Hosted IVR Multi-level, multi-language IVR hosted in the cloud with skill-based routing. SMS Solutions Bulk transactional and promotional SMS with DLT compliance and APIs. Hosted Outbound Dialer Predictive, progressive and preview dialling with campaign management. Voice Broadcasting & Blast Dialout Pre-recorded IVR blasts for announcements, information and feedback. Number Masking & Smart Connect DID-based masking that connects two parties without exposing either number.
Get started
Ready to talk about Call Registered Services (CRS)?
Send us the requirement and we will come back with a costed, deliverable proposal.