Customer Engagement
Number Masking & Smart Connect
DID-based masking that connects two parties without exposing either number.
Overview
Marketplaces, logistics platforms and healthcare services often need two parties to speak without exchanging personal numbers. Number masking bridges the call through a temporary DID, keeping both sides private and every call recorded.
What you get
- Temporary DID-based call bridging
- Neither party sees the other’s number
- Full call recording for dispute resolution
- API-driven session creation
Typically bought by
Marketplaces, delivery platforms, real estate and healthcare.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
Toll Free Services National 1800 numbers with intelligent routing and full call analytics. Hosted IVR Multi-level, multi-language IVR hosted in the cloud with skill-based routing. SMS Solutions Bulk transactional and promotional SMS with DLT compliance and APIs. Call Registered Services (CRS) Missed-call based lead capture with automatic callback. Hosted Outbound Dialer Predictive, progressive and preview dialling with campaign management. Voice Broadcasting & Blast Dialout Pre-recorded IVR blasts for announcements, information and feedback.
Get started
Ready to talk about Number Masking & Smart Connect?
Send us the requirement and we will come back with a costed, deliverable proposal.