Customer Engagement
Hosted IVR
Multi-level, multi-language IVR hosted in the cloud with skill-based routing.
Overview
An IVR that shortens calls instead of lengthening them — self-service for the common questions, and clean skill-based routing to a human for everything else, in the languages your customers actually speak.
What you get
- Multi-level, multi-language call flows
- Self-service for routine enquiries
- Skill-based routing to the right agent
- Call flow changes without a change request
Typically bought by
Support desks handling high call volumes.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
Toll Free Services National 1800 numbers with intelligent routing and full call analytics. SMS Solutions Bulk transactional and promotional SMS with DLT compliance and APIs. Call Registered Services (CRS) Missed-call based lead capture with automatic callback. Hosted Outbound Dialer Predictive, progressive and preview dialling with campaign management. Voice Broadcasting & Blast Dialout Pre-recorded IVR blasts for announcements, information and feedback. Number Masking & Smart Connect DID-based masking that connects two parties without exposing either number.
Get started
Ready to talk about Hosted IVR?
Send us the requirement and we will come back with a costed, deliverable proposal.