Voice & Communications
Smartflo Cloud Communication Suite
Cloud telephony, contact centre, IVR, recording and CRM integration in one stack.
Overview
A complete cloud communications platform: intelligent inbound routing, IVR, agent softphones, call recording, live supervisor dashboards and out-of-the-box CRM integration. Deployed and configured by our team, with your call flows designed around how your business actually handles enquiries.
What you get
- Cloud contact centre with skill-based routing
- Multi-level IVR and business-hours rules
- Full call recording and searchable archive
- Live dashboards and historical analytics
- CRM and helpdesk integrations
Typically bought by
Sales, support and collections teams of 5 to 500 agents.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
SIP Trunk IP trunking that replaces legacy TDM lines with burstable channels and real savings. PRI Lines Primary Rate Interface circuits for organisations running an on-premises EPABX. Centrex Network-hosted PBX features with no on-site hardware to maintain. Cloud Contact Centre Inbound and outbound contact centre with built-in redundancy and failover. IP Voice — Domestic & International Carrier-grade VoIP for domestic toll, toll-free and international calling. A2P SMS & Messaging Transactional and promotional SMS at scale, with DLT compliance and APIs.
Get started
Ready to talk about Smartflo Cloud Communication Suite?
Send us the requirement and we will come back with a costed, deliverable proposal.