Voice & Communications
Centrex
Network-hosted PBX features with no on-site hardware to maintain.
Overview
Centrex moves PBX functionality into the carrier network. Extensions, hunt groups, call transfer, pickup groups and voicemail all work exactly as users expect, but there is no PBX to patch, no UPS to replace and no AMC to renew.
What you get
- Extensions, hunt groups and call transfer
- Voicemail and call forwarding
- No on-site PBX hardware or AMC
- Add or remove extensions on demand
Typically bought by
Small and mid-size offices that want PBX features without the box.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
SIP Trunk IP trunking that replaces legacy TDM lines with burstable channels and real savings. Smartflo Cloud Communication Suite Cloud telephony, contact centre, IVR, recording and CRM integration in one stack. PRI Lines Primary Rate Interface circuits for organisations running an on-premises EPABX. Cloud Contact Centre Inbound and outbound contact centre with built-in redundancy and failover. IP Voice — Domestic & International Carrier-grade VoIP for domestic toll, toll-free and international calling. A2P SMS & Messaging Transactional and promotional SMS at scale, with DLT compliance and APIs.
Get started
Ready to talk about Centrex?
Send us the requirement and we will come back with a costed, deliverable proposal.