Voice & Communications
Cloud Contact Centre
Inbound and outbound contact centre with built-in redundancy and failover.
Overview
A cloud contact centre platform designed for office-based, hybrid and fully remote agents, with in-built redundancy and automatic failover so a site outage does not take the queue down with it.
What you get
- Inbound queueing and outbound dialling
- Office, hybrid and remote agent support
- In-built redundancy and failover
- Supervisor monitoring and barge-in
Typically bought by
Customer service operations that cannot afford queue downtime.
How we deliver it
- 1 Requirement and site survey We confirm feasibility, last-mile options and lead times before anything is committed on paper.
- 2 Design and proposal A solution design with the commercial options laid out side by side, including what we would not recommend and why.
- 3 Provisioning and cutover Ordering, installation, configuration and a cutover planned around your operating hours.
- 4 Managed operations Monitoring, incident management and periodic service reviews for as long as the service runs.
Often bought with
SIP Trunk IP trunking that replaces legacy TDM lines with burstable channels and real savings. Smartflo Cloud Communication Suite Cloud telephony, contact centre, IVR, recording and CRM integration in one stack. PRI Lines Primary Rate Interface circuits for organisations running an on-premises EPABX. Centrex Network-hosted PBX features with no on-site hardware to maintain. IP Voice — Domestic & International Carrier-grade VoIP for domestic toll, toll-free and international calling. A2P SMS & Messaging Transactional and promotional SMS at scale, with DLT compliance and APIs.
Get started
Ready to talk about Cloud Contact Centre?
Send us the requirement and we will come back with a costed, deliverable proposal.